Privacy Policy
Your privacy is fundamental to our wellness philosophy. This policy explains how VitaNatural Wellness s.r.o. collects, uses, and protects your personal information.
Our Privacy Commitment
At VitaNatural Wellness s.r.o., we believe that your personal wellness journey should be as private as it is empowering. We are committed to handling your personal data with the same care and respect we apply to your health and wellness goals.
Information We Collect
Personal Information
- Name and contact details (email, phone, address)
- Account credentials and preferences
- Payment information (processed securely)
- Wellness goals and preferences
Usage Information
- Device and browser information
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information exclusively to enhance your wellness journey and provide exceptional service:
Processing orders, managing your account, and delivering personalized wellness recommendations
Sending order updates, wellness tips, and responding to your inquiries
Analyzing usage patterns to improve our products and user experience
Important: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data Protection & Security
Industry-Standard Security
We employ 256-bit SSL encryption, secure payment processing, and regular security audits to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Access Controls
Only authorized personnel with legitimate business needs have access to your personal data. All access is logged and monitored.
Data Retention
We retain your personal information only as long as necessary for legitimate business purposes or as required by law. You can request deletion of your data at any time.
Your Privacy Rights
EU General Data Protection Regulation (GDPR) Rights
As an EU resident, you have comprehensive rights over your personal data:
Exercising Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
Contact our Data Protection OfficerCookies and Tracking
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- • Session management for your shopping cart
- • Security tokens for account protection
- • Language and region preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- • Page views and user journeys
- • Popular products and content
- • Website performance and optimization opportunities
Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may limit website functionality.
Third-Party Services
We may use trusted third-party services to enhance your experience and improve our operations:
Payment Processing
Secure payment processing by certified providers (Stripe, PayPal). Payment data is encrypted and never stored on our servers.
Analytics & Marketing
Anonymous usage analytics and personalized content recommendations to improve your shopping experience.
Customer Support
Live chat and ticketing systems to provide you with timely assistance and support.
Shipping Partners
Reliable shipping and logistics partners to deliver your wellness products safely and efficiently.
Our Commitment: All third-party partners are carefully vetted and bound by strict data protection agreements. We maintain oversight of how they handle your personal information.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove such information from our servers immediately.
For Parents and Guardians
If you believe your child has provided us with personal information, please contact us immediately. We will work with you to ensure the information is removed and appropriate steps are taken.
International Data Transfers
As part of our global wellness community, your personal data may be transferred to and processed in countries outside your residence. We ensure adequate protection for such transfers.
Adequacy Decisions
Transfers to countries with EU-approved data protection standards
Standard Clauses
EU-approved contractual safeguards for data transfers
Binding Corporate Rules
Internal policies ensuring consistent data protection
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Prominent notice on our website homepage
- Updated "Last Modified" date at the top of this policy
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with data-related matters, please don't hesitate to contact us:
VitaNatural Wellness s.r.o.
Business Hours
Quick Actions
This Privacy Policy is effective as of and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.