Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you and VitaNatural Wellness s.r.o., a company incorporated under the laws of the Czech Republic, with its registered office at Senovážné nám. 5, 370 01 České Budějovice, Czech Republic. By accessing, browsing, or using our website located at vitalnatural-wellness.com (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Website or services. Your continued use of the Website following any changes to these Terms constitutes your acceptance of such changes. We reserve the right to modify these Terms at any time without prior notice.

2. Website Use and Eligibility

You agree to provide accurate, current, and complete information when creating an account and to update such information to maintain its accuracy. You may not use our Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks.

3. Products and Services

Our wellness products are intended for adult use and should be used as directed. While our products are formulated to support healthy lifestyles, they are not intended to diagnose, treat, cure, or prevent any disease or health condition. Always consult with a qualified healthcare provider before using any wellness products, especially if you have existing health conditions or are taking medications.

We offer various wellness services including nutritional consultations, fitness planning, and lifestyle coaching. These services are provided by qualified professionals and are subject to additional terms and conditions that will be provided at the time of booking.

4. Orders and Payment Terms

Orders are subject to acceptance by VitaNatural Wellness. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product availability, errors in product or pricing information, or problems identified by our fraud detection systems. If we cancel an order, we will notify you and refund any payment made.

5. Shipping and Delivery

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by customs clearance or other circumstances beyond our control. You must notify us of any delivery issues within 14 days of the estimated delivery date.

We use reputable shipping carriers to ensure your products arrive safely. Tracking information will be provided for all shipped orders. Please ensure someone is available to receive packages, or provide delivery instructions if you won't be available.

6. Returns and Refunds

To initiate a return, contact our customer service team at [email protected] or call +420 386 00 77 07. We will provide you with return instructions and a prepaid shipping label for eligible returns.

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to our error (defective product, incorrect item shipped, etc.).

Certain items are not eligible for return, including: personalized products, opened supplements that have been partially used, digital products, and services that have been fully rendered. Additionally, perishable goods and temperature-sensitive items cannot be returned once shipped.

7. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of VitaNatural Wellness s.r.o. or its content suppliers and is protected by Czech and international copyright, trademark, and other intellectual property laws.

You may print or download copies of material from the Website for personal, non-commercial use only, provided you maintain all copyright notices and other proprietary notices. Any other use requires our prior written consent.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Disclaimers and Limitation of Liability

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, VITANATURAL WELLNESS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN NO EVENT SHALL VITANATURAL WELLNESS, ITS DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR ANY PRODUCTS OR SERVICES PURCHASED THROUGH IT.

Our total liability for any claim arising out of or relating to these Terms or the Website shall not exceed the amount paid by you for the product or service giving rise to the claim, or CZK 10,000, whichever is greater.

10. Governing Law and Dispute Resolution

Any disputes, controversies, or claims arising out of or relating to these Terms or the breach, termination, or invalidity thereof shall be resolved through the Czech Arbitration Court in accordance with its Rules of Arbitration. The arbitration shall take place in České Budějovice and shall be conducted in the English language.

Despite the foregoing, you may be entitled to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or to prevent harm to our business or reputation.

11. Contact Information and Customer Support

If you have any questions about these Terms of Service or need assistance with your order, please don't hesitate to contact us. Our friendly customer service team is here to help during our business hours.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page and provide notice on our Website.

Your continued use of the Website after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of the Website and any services.

13. Miscellaneous